If our service is not completed to your satisfaction, please let us know immediately. We’ll send a team out to make it right (within a 7-day window). If you are still not satisfied after our follow up visit, we will issue a full refund for your service.
All Green Clean Cleveland cleaning professionals are interviewed in person and pass a nationwide detailed background check.
We have multiple levels of security to protect your information. First, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by Stripe which layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).
If our service is not completed to your satisfaction, please let us know immediately. We’ll send a team out to make it right (within a 7-day window). If you are still not satisfied after our follow up visit, we will issue a full refund for your service.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you have any issues before, during or after your appointment, please contact us right away and we’ll work hard to make it right.
You can use your credits by logging into your account and clicking your name in the top right hand corner. Then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. Sorry but we cannot apply credits to previously completed service.
Log into your Green Clean Cleveland account and click your name in the top right. You can view your account details here, including your current credit balance.
Vouchers are our way of saying thank you for becoming a Green Clean Cleveland customer. You can apply this voucher to your first standard cleaning service.
Yes – enter your coupon code in the booking form when you schedule a new appointment or edit an upcoming appointment by logging into your account. Your final price will automatically change to reflect your coupon balance. Contact us for additional assistance.
Yes – to establish your account, we need to have payment information on file. We will never charge your card without your authorization.
We’re sorry we cannot provide you with our cleaning services. Contact us to discuss a refund for your voucher.
You can submit a password change request on the customer login page.
Access your account on our mobile app or click the “login” link at the bottom of our website.
Log into your account and update your address in your account profile or in your upcoming service appointment. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page.
Log into your Green Clean Cleveland account and edit your account information to update your credit card details. Your new card will automatically be noted as your default card.
Use our booking form to schedule your appointment online. Alternatively, you can download our mobile app or give us a call to schedule your first appointment.
The cost of a standard cleaning varies by home. When you enter the number of bedrooms and bathrooms we’ll be cleaning in the booking app, you’ll see your estimated service price.
We provide services for Cleveland, Ohio. Get in touch today to confirm your address.
Yes – add extras when you book your service online, edit an existing appointment or contact us to revise your service order.
The Green Clean Cleveland standard cleaning covers cleaning the floors, surfaces and more in your bedrooms, bathrooms, kitchen and living spaces.
When you book your first cleaning service with us, an account is automatically created for you. You’ll be prompted to enter your account, choose your password, and then you are ready to go.
Yes, we provide all of the cleaning supplies and equipment we need for both your standard and custom cleaning services.